Chicago has a rich history based on a strong work
ethic and a no-nonsense approach, and we at Black Lion Audio feel like
this is reflected in our dedication to sound quality. We work
extremely hard not only on every aspect of our designs and
modifications, but also our customer service. We make every
effort to be efficient and timely, but please realize that we are not
Boeing or General Electric.
We started Black Lion Audio to help people involved in audio
reproduction upgrade the sound quality of their equipment without
spending a lot of money. We know that good sounding equipment
doesn't necessarily have to be expensive, it often just needs to be
designed properly to begin with.
Although our focus in the past has been primarily on
modifications, we will be placing greater emphasis this year on
equipment that we design and manufacture ourselves right here in
Chicago. We know that we can create a better product to begin
with, and we can deliver it to you at an incredible price.
Our approach to this is very simple. We don't operate on an
enormous scale. We don't use giant machinery to mass-produce any
of our products, we do it by hand. Our process is small-scale,
and is more environmentally friendly than large-scale electronic
manufacturing because it doesn't use toxic chemical washes or
pollutants in the assembly process. We don't have much of a
promotional budget. We rely mostly on word of mouth. You
probably won't see us at NAMM or AES or any other trade show because
we're not interested in that. We just want to build great
sounding equipment and sell it at a great price. We know that if
we focus on the basics and work hard that the rest will take care of
itself.
Black Lion Audio is a small company. There are seven of us that work out of our space here on the north side of Chicago. Forms of payment we accept are credit card, paypal, or money order. Shipping is done through UPS (international is through USPS Global EMS), and there are few exceptions to this. Depending upon how busy we are, some items can take as long as 2-3 business days to ship, although this is not typical. If you have any questions, always feel free to call or email us. We often are able to reply within 24 hours or less.
We are happy to deal with customers outside of the US, but please be aware that you will be responsible for all duties and taxes that your country imposes on inbound goods. There is no exception to this, so please don't ask us to do something illegal.
Here is how it works:
We schedule an appointment for the modification and then send you an
initial invoice for 50% down payment that is due within three days.
Payment can be made by credit card or through Paypal.
When payment is received we confirm your scheduled appointment.
You ship the unit to us so that it arrives two days before the scheduled modification.
When the modification is finished we notify you and you then pay the remainder of the cost.
We ship you the modified unit.
Please note that there is a cancellation fee of 30% of the scheduling deposit.
If you wish to reschedule, we require two-weeks notice, and there is a $25 rescheduling fee.
There is a $10 a day charge for units that remain on our shop for more than seven days.
We wish we did not have to require these fees, but unfortunately they
are necessary in order for us to keep our prices low and to meet our
scheduled commitments.
