We schedule modifications according to demand. The next available “mod” date is listed on our website. Modifications can be scheduled online or by email (firstname.lastname@example.org). We require a 50% down payment in order to secure your spot on our “mod” calendar. You will receive a confirmation email with your scheduled date after we receive your down payment. The audio interface is NOT included in the “mod” price.
Please ship your gear to arrive at our shop 1-2 business days prior to your scheduled “mod” date. Be sure to pack your gear well (recommended 2” – 4” of protective materials) to avoid any additional charges for BLA-supplied packaging materials. We won’t be held liable for damage incurred during shipping.
Our turnaround time on modifications is typically 7-10 business days from the scheduled “mod” date. This does not include any unforeseen issues, the time it takes for final billing, or return shipping. We will contact you if we’re experiencing longer-than-usual turnaround.
After your modification is complete, we will contact you to collect the remainder 50% of the modification price, plus return shipping.
Please be aware, any completed modifications remaining unpaid in our shop for more than 5 business days from the time the final invoice is sent will accrue a $10 per day holding fee. Any completed modifications remaining in our shop for more than 20 business days from the time the final invoice is sent will be considered abandoned and sold to reimburse our costs.
Customers are responsible for all return shipping costs for modifications. We use FedEx for shipping within the continental U.S., and USPS for shipping elsewhere. We can accommodate DHL shipments upon request. You will be emailed a tracking number when your order ships.
We won’t adjust invoices to help international shipments avoid import duties, so please don’t ask. Your time is better spent lobbying your local government.
We extend a three-year warranty on defects in materials and workmanship for all Black Lion Audio modifications from the modification date. This does not cover user error, wear, tear, abuse, or OEM failures related to hardware, firmware, or software.
Should your B.L.A. modification experience any problems or failures during the warranty period, please email us at email@example.com to request an RMA form. Warranty repairs that don’t include a completed RMA form in the box cannot be processed.
We accept modification cancellations for up to two weeks prior to the scheduled modification date. If you need to cancel within two weeks of your scheduled date, there is a 30% cancellation fee of the down payment amount.
If your B.L.A. modification is in need of a repair that isn’t covered by our warranty, please email us at firstname.lastname@example.org to request an RMA form. Repairs that don’t include a completed RMA form in the box cannot be processed. We charge a nominal bench fee that covers most repairs. If the cost of a repair exceeds the bench fee, we will contact you.